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Track and Communicate Performance

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Track and Communicate Performance

Core Concepts

  • A company needs to track its responses to impacts on the HRWS in order to evaluate whether its efforts to prevent and address negative impacts are effective.
  • Tracking should be based on appropriate qualitative and quan- titative indicators and should draw on internal and external feedback.
  • A company should be prepared to communicate externally, par- ticularly with affected stakeholders, its efforts to prevent and address HRWS impacts.
  • A company whose operations or operating contexts pose risks of severe impacts on the HRWS should publicly report its efforts to address those risks.

Key Steps

A. Build a Systematic Approach to Tracking

1. Review Existing Tracking Systems

A company should review whether its existing systems for tracking performance provide it with the information it needs about the effectiveness of its efforts to prevent and address impacts on the HRWS, and address any gaps that may exist.

2. Track Efforts through Business Relationships

Companies should track the effectiveness of their efforts to prevent and address impacts arising through business relationships, as well as through their own activities.

3. Develop Appropriate Indicators

A company will need both quantitative and qualitative indicators to adequately track and interpret information about its efforts to respect the HRWS.

4. Engage Affected Stakeholders in Tracking

Tracking processes should take account of affected stakeholder perceptions of the company’s performance, not only the company’s own assessment of the effectiveness of its efforts.

B. Review and Improve Communication

1. Improve Communication with Affected Stakeholders

A company should be prepared to communicate with affected stakeholders about its efforts to address negative impacts on the HRWS.

2. Improve Formal Reporting on Severe Impacts on the HRWS

Where a company’s operations or operating contexts pose severe risks to the HRWS, it should publicly report on how it is preventing and addressing these risks.

Continue on with the Guide

Published

January

2015

In partnership with

Table of Contents

  • About
  • Overview
  • Understanding Impacts
    • Understanding the Human Rights to Water and Sanitation
    • Impacts on People
    • UN Guiding Principles and Corporate Water Stewardship
  • Respect in Practice
    • Develop a Policy Commitment
    • Assess Impacts on the HRWS
    • Integrate and Take Action
    • Track and Communicate Performance
    • Remediation and Grievance Mechanisms
  • Supporting Human Rights
  • Resources
    • Diagnostic Questions
    • Glossary
    • Human Rights and Corporate Water Stewardship
    • Specific Sections of the Guidance
    • Standards and Instruments Related to the HRWS
  • Download Full Report (PDF)
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