Track and Communicate Performance
- A company needs to track its responses to impacts on the HRWS in order to evaluate whether its efforts to prevent and address negative impacts are effective.
- Tracking should be based on appropriate qualitative and quan- titative indicators and should draw on internal and external feedback.
- A company should be prepared to communicate externally, par- ticularly with affected stakeholders, its efforts to prevent and address HRWS impacts.
- A company whose operations or operating contexts pose risks of severe impacts on the HRWS should publicly report its efforts to address those risks.
A. Build a Systematic Approach to Tracking
A company should review whether its existing systems for tracking performance provide it with the information it needs about the effectiveness of its efforts to prevent and address impacts on the HRWS, and address any gaps that may exist.
Companies should track the effectiveness of their efforts to prevent and address impacts arising through business relationships, as well as through their own activities.
A company will need both quantitative and qualitative indicators to adequately track and interpret information about its efforts to respect the HRWS.
Tracking processes should take account of affected stakeholder perceptions of the company’s performance, not only the company’s own assessment of the effectiveness of its efforts.
B. Review and Improve Communication
A company should be prepared to communicate with affected stakeholders about its efforts to address negative impacts on the HRWS.
Where a company’s operations or operating contexts pose severe risks to the HRWS, it should publicly report on how it is preventing and addressing these risks.