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    • Mission & Governance
    • The Six Commitment Areas
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    • Endorser Testimonials
  • Academy
    • Water Stewardship in 60 Seconds (2018)
    • Water Stewardship Glossary
    • Water Stewardship Journey
    • The World’s Water Challenges (2017)
    • The Business Case for Water Stewardship (2018)
    • How Water Challenges Can Affect Your Business
    • Water Stewardship At Your Own Facilities
    • Fostering Dialogue, Trust & Accountability With Key Stakeholders
    • Assessing Risk: Understanding Your Unique Water Stewardship Challenges
  • Toolbox
    • Most Recent
    • CEO Water Mandate Resources
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      • Water Action Hub
      • Business Alliance for Water & Climate
      • WASH4Work
      • Water Risk & Action Framework
  • News & Blog
    • Water Stewardship Leaders Blog
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Communication

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  • The Water Stewardship Journey
  • Communication

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Operations

Context

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Engage

SDGs & Human Rights
Sector-Specific

Communicate

Engage stakeholders to understand their perspectives and garner feedback on water practices

Jump to COMMUNICATION resources

Achieve meaningful and inclusive dialogue with stakeholders

Core Steps

  • Identify and engage stakeholders representing full range of interests
  • Establish ongoing stakeholder engagement processes
  • Report regularly and transparently

Business Benefits

  • Build credibility and trust
  • Gain new knowledge and insight into risks, impacts, and possible solutions
  • Develop strategies that truly address stakeholder needs

Why?

To be truly effective, stewardship must understand and respond to the interests of your stakeholders. For example, a company might invest in water use efficiency, but if local communities are most threatened by water pollution, its license to operate is still in jeopardy. Similarly, engagement with suppliers will likely be most effective when it helps suppliers meet their own goals. As such, developing systems to regularly communicate with stakeholders is a critical aspect of stewardship. It allows your company to build credibility and trust with potential partners and gain knowledge and insight that informs your water strategies.

What? How?

Continuous dialogue with stakeholders can be achieved in many ways and will certainly vary depending on the company’s circumstances and those of its stakeholders. Examples of common communication mechanisms include internal employee memos, annual online and print reports, community forums, contracts, and online suggestion / feedback mechanisms.

Stakeholder engagement will likely be ineffective if it does not engage a full range of interests, including those whom your company does not currently consider close allies. Stakeholder groups that are commonly of value to engage include (but not limited to):

  • Communities potentially affected by your operations
  • Suppliers
  • Customers
  • Employees
  • Investors
  • Local NGOs
  • Local public agencies

The CEO Water Mandate’s Corporate Water Disclosure Guidelines feature a variety of approaches to communicate with stakeholders.

Jump to COMMUNICATION resources
  • urban waters
    Urban Waters – How Does Water Impact and is Impacted by Cities and Human Settlements? (2018)

    This publication explores water in urban areas, not only in terms of water management, governance and infrastructure, but also in terms of challenges and opportunities of water bodies as…

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  • Status report on the Implementation of Integrated Water Resources Management in Africa
    Status Report on the Implementation of Integrated Water Resources Management in Africa (2018)

    This report draws on data submitted by 51 African countries to track the progress of integrated water resources management (IWRM) across Africa.

    Read more
  • Aquapedia
    Aquapedia (2018)

    Aquapedia provides helpful resources and tools that offer background and context to understanding California’s complex water issues, along with other regions in the Western United States.

    Read more
  • No Water No Growth
    No Water No Growth (2018)

    This report seeks to provide an overview of the way in which the social and economic development of continental Asia is dependent on the resources of ten rivers.

    Read more
  • Love Your Clothes
    Love Your Clothes (2018)

    The Love Your Clothes campaign has been developed together with industry organizations to help change the way consumers buy, use, and dispose of their clothing.

    Read more
  • The IWA Principles for Water-Wise Cities
    The IWA Principles for Water-Wise Cities (2016)

    IWA’s Principles for Water-Wise Cities establish a framework that assists urban stakeholders achieve sustainable urban water and emphasizes the importance of collaboration.

    Read more
  • Integrating the SDGs into Corporate Reporting: Practical Guide
    Integrating the SDGs into Corporate Reporting: Practical Guide (2018)

    This guide helps businesses move beyond the current trend of simply mapping activities and programs against the SDGs to driving change.

    Read more
  • Pulse of the Fashion Industry
    Pulse of the Fashion Industry (2018)

    This report uses new data and calculations to show that investments in resource efficiency, secure work environments, and sustainable materials can benefit the environment and improve profitability.

    Read more

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