{"id":8804,"date":"2019-07-08T20:30:38","date_gmt":"2019-07-08T20:30:38","guid":{"rendered":"https:\/\/ceowatermandate.org\/humanrights2\/?page_id=8804"},"modified":"2019-11-07T18:12:36","modified_gmt":"2019-11-07T18:12:36","slug":"remediation-and-grievance-mechanisms","status":"publish","type":"page","link":"https:\/\/ceowatermandate.org\/humanrights\/respect-in-practice\/remediation-and-grievance-mechanisms\/","title":{"rendered":"Remediation and Grievance Mechanisms"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column]<div class=\"thim-widget-heading\"><div class=\"sc_heading   \"><h3 class=\"title\">Remediation and Grievance Mechanisms<\/h3><span class=\"line\"><\/span><\/div><\/div>[vc_single_image image=&#8221;8936&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"thim-widget-heading\"><div class=\"sc_heading   \"><h3 class=\"title\"> <span class=\"thim-color\">Core Concepts<\/span><\/h3><\/div><\/div>[vc_column_text]\n<ul>\n<li>Despite a company\u2019s best efforts, negative impacts on the HRWS may still occur. Where a company identifies that it has caused or contributed to such impacts, it should provide for or cooperate in their remediation through legitimate processes, including state- based judicial and nonjudicial mechanisms.<\/li>\n<li>Companies should establish or participate in effective opera- tional-level grievance mechanisms. These can help ensure that grievances can be addressed early and remediated directly. Such mechanisms should not undermine legitimate judicial or trade union processes.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"#Key Term: Remediation and Remedy\">Key Term: Remediation and Remedy<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"thim-widget-heading\"><div class=\"sc_heading   \"><h3 class=\"title\">Key Steps<\/h3><\/div><\/div><div class=\"thim-widget-heading\"><div class=\"sc_heading   \"><h3 class=\"title\"> <span class=\"thim-color\">A. Establish Appropriate Processes to Provide Remedy<\/span><\/h3><\/div><\/div>[vc_tta_accordion][vc_tta_section title=&#8221;1. Understand the Responsibility to Remediate Negative Impacts&#8221; tab_id=&#8221;1563295553324-09f61cdc-8de2&#8243;][vc_column_text]<span style=\"font-size: 11pt;\">Where a company causes or contributes to an HRWS impact, it should provide for or cooperate in legitimate processes to remedy that harm.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. Map Existing External Grievance Mechanisms and Assess their Effectiveness&#8221; tab_id=&#8221;1563295553346-46283e36-d48b&#8221;][vc_column_text]<span style=\"font-size: 11pt;\">A company should map the existing external grievance mechanisms that exist and assess their effectiveness in order to understand the implications for its own processes for providing remedy to affected stakeholders.<\/span><\/p>\n<p><span style=\"font-size: 10pt;\"><a href=\"#Key Term: Grievance Mechanism\">Key Term: Grievance Mechanism<\/a><\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<div class=\"thim-widget-heading\"><div class=\"sc_heading   \"><h3 class=\"title\"> <span class=\"thim-color\">B. Design Effective Operational-Level Grievance Mechanisms<\/span><\/h3><\/div><\/div>[vc_tta_accordion][vc_tta_section title=&#8221;1. Understand what makes a Grievance Mechanism Effective&#8221; tab_id=&#8221;1563295615525-f1882c9e-f1bc&#8221;][vc_column_text]<span style=\"font-size: 11pt;\">To be effective in practice, a grievance mechanism needs to be trusted by those for whose use it is intended. This means that a company should design any operational-level grievance mechanisms with key \u201ceffectiveness criteria\u201d in mind. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. Review and Build on Existing Internal Grievance Mechanisms&#8221; tab_id=&#8221;1563295615551-354431a0-a0f2&#8243;][vc_column_text]<span style=\"font-size: 11pt;\">A company should review existing internal mechanisms that may be able to address human rights\u2013related grievances to determine whether they are appropriate for handling complaints about HRWS impacts, and address any gaps that may exist. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. Define the Scope of the Mechanism&#8221; tab_id=&#8221;1563296202338-13376f5f-cf7f&#8221;][vc_column_text]<span style=\"font-weight: 400;\">A company should clearly define what complaints the mechanism will receive, from which stakeholders, and who will be involved in addressing them.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"thim-widget-heading\"><div class=\"sc_heading   \"><h3 class=\"title\">Relevant Key Terms<\/h3><span class=\"line\"><\/span><\/div><\/div>[vc_column_text]<a name=\"Key Term: Remediation and Remedy\"><\/a><\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\"><span style=\"color: #4c6b8b;\"><b>Remediation and Remedy<\/b><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><span style=\"font-weight: 400;\">Remediation is the process of providing a remedy for a harm. Remedy can take a variety of different forms, including apologies, restitution, rehabilitation, financial and non-financial compensation, and punitive sanctions (whether criminal or administrative), as well as the prevention of harm through injunctions or guarantees of non-repetition. Whereas some forms of remedy are more likely in a judicial mechanism, many are possible through non-judicial processes as well. A legitimate process is one that provides a fair and independent process, is accountable, and produces outcomes that are consistent with human rights.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a name=\"Key Term: Grievance Mechanism\"><\/a><\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 48px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; height: 24px;\"><span style=\"color: #4c6b8b;\"><b>Grievance Mechanism<\/b><\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; height: 24px;\"><span style=\"font-weight: 400;\">A grievance mechanism is a formal channel for individuals or groups to raise concerns about and seek remedy for impacts a company has had on them, including on their human rights. It may be state-based (such as judicial processes or labor tribunals) or not state-based (such as the mechanisms established by some international financial organizations or by the UN or regional organizations).<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_widget_sidebar title=&#8221;Continue on with the Guide&#8221; sidebar_id=&#8221;thim_sidebar_1564771351&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;8936&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Despite a company\u2019s best efforts, negative impacts on the HRWS may still occur. Where a company identifies that it has caused or contributed to such impacts, it should provide for or cooperate in their remediation through legitimate &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8704,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"coauthors":[655],"_links":{"self":[{"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/pages\/8804"}],"collection":[{"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/comments?post=8804"}],"version-history":[{"count":6,"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/pages\/8804\/revisions"}],"predecessor-version":[{"id":8995,"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/pages\/8804\/revisions\/8995"}],"up":[{"embeddable":true,"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/pages\/8704"}],"wp:attachment":[{"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/media?parent=8804"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/ceowatermandate.org\/humanrights\/wp-json\/wp\/v2\/coauthors?post=8804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}