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Water Maturity Progression Operations Context Strategy Engagement Communication Human Rights Sector Specific


Operations

Optimize water efficiency, wastewater treatment, and WASH services in your owned-and-operated sites.

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Operations activities refer to improving water management practices at your owned-and-operated facilities and corporate offices. Facility managers often implement these techniques simply as good practice for employee health, efficiency, and cost reduction before a broader corporate strategy is developed and implemented. Many of these practices are low-cost, easy to implement, and have short returns on investment.



Provide WASH services in the workplace

Core Steps
  • Ensure clean and sufficient drinking water
  • Maintain clean and sufficient toilets or other sanitation services
  • Provide handwashing supplies and promote good hygiene
Business Benefits
  • Boost productivity
  • Maintain license to operate
Why?

Providing consistent access to clean drinking water, sanitation, and hygiene in the workplace is a key obligation in water stewardship. Companies that fail to do so hinder their productivity and reputation and infringe upon their employees’ human rights. Though many in the Global North may take such services for granted, more than 700 million people worldwide are without access to improved drinking water and approximately 2.5 billion people are without stable access to a toilet or other form of sanitation (UNICEF and WHO 2014). This crisis has led to disastrous human health outcomes, a perpetual cycle of poverty, and polluted rivers and water sources. Global economic losses associated with inadequate sanitation alone are estimated at US$260 billion per year (WSP 2005, Sanitation Drive 2015 2014a).

What? How?

Providing WASH services in the workplace is not just about building toilets or drinking fountains; it requires ongoing monitoring and maintenance to ensure adequate services over the long term. This includes:

  • Regularly cleaning toilets and fountains
  • Testing drinking water for contaminants
  • Maintaining toiletry and other sanitary supplies
  • Installing bathing facilities
  • Providing soap and other disinfectants
  • Offering awareness and training to encourage healthy behaviors

WBCSD’s WASH in the Workplace Self-Assessment Tool is a good reference for providing safe and sufficient access to WASH services for employees.



Measure and monitor water practices


Core Steps
  • Use water meters to detect leaks and eliminate wasteful uses
  • Regularly test wastewater quality
  • Develop KPIs related to water use and pollution
Business Benefits
  • Track water performance over time
  • Gather data that inform strategic decisions
  • Demonstrate progress to stakeholders
Why?

In order to drive efficiency and pollution reduction, facilities and entire companies alike must first understand how they use water and what contaminants are in their wastewater. Such measurement and analysis allows you to assess where action is needed most, and thus invest strategically and track your progress over time. What gets measured gets managed.

What? How?

For facilities, measurement and monitoring involves:

  • Installing water meters
  • Regularly testing and analyzing wastewater quality
  • Understanding the results of efficiency and pollution reduction efforts

For entire companies, measurement and monitoring involves gathering such information across facilities to get a big picture view of your company’s water use and wastewater discharge. These practices also offer a starting point from which to understand how your water management practice affects human rights.

Critical to effective measuring and monitoring is developing Key Performance Indicators (KPIs) or metrics that allow you to know when you are making genuine progress in using water more efficiently and reducing your pollution. The Corporate Water Disclosure Guidelines offer a variety of helpful KPIs that are applicable to a wide range of companies.



Drive efficiency and pollution reduction


Core Steps
  • Develop water management plans for every operation
  • Implement water-efficient processes, technologies, and behaviors
  • Manage chemical inputs and treat and reuse wastewater
Business Benefits
  • Reduce operational costs
  • Maintain license to operate
  • Build resilience to water stress
Why?

Measuring and monitoring water practices is meaningless unless it drives actual actions that reduce your water use and improve water quality. Such actions reduce your company’s contribution to water stress and therefore reduce perceptions that the company is irresponsible. They also make you more resilient; if you can produce more goods with less water, then you will be much better prepared to operate in the face of ensuing water stress. Finally, these practices simply save money. By using less water, you pay less for water. In 2014, UK drinks company Diageo Plc has reduced the volume of its water withdrawals by nearly 1 million cubic meters and estimates the cost savings associated with this reduction to be approximately US$3.2 million (CDP’s Global Water Report 2014).

What? How?

You can achieve greater water use efficiency and reduce pollution through many different means. You can invest in major water recycling systems that radically reduce their water use by recirculating the same water through their facility over and over. However, you can also simply form water management committees tasked with identifying leaks and identify innovative ways to save water without investing in any new equipment. Many irrigators, for example, save incredible amounts of water simply by irrigating at cooler times of day. The most efficient facilities adopt an ethos of continuous improvement whereby they constantly look for ways to improve their game.

Pollution reduction is often a more costly endeavor requiring the construction of new wastewater treatment facilities. However, many companies have made great strides in water quality simply by shifting to less toxic production materials.

Resources

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Exploring the Case for Corporate Context-Based Water Targets (2017)

Primary Functions:

  • Makes the case to develop guidance for companies seeking to employ meaningful water metrics and targets
Purpose: Measure & monitor (Operations) Understand water stress (Context)
Scope: Facility / River Basin
Type: Discussion Paper

Developed by: CEO Water Mandate, CDP, The Nature Conservancy, Pacific Institute, World Resources Institute, WWF International

Scaling Corporate Action on WASH in Supply Chains – White Paper (2016)

Primary Functions:

  • Provides an overview of challenges and approaches that companies take to scaling action on WASH in their supply chains
  • Lays out potential next steps for facilitating further corporate action
Purpose: Provide WASH (Operations) Value chain engagement (Engagement) Human rights SDGs
Scope: Corporate Value Chain
Type: Discussion Paper
Sectors: Agriculture Apparel Beverage Metals & mining Oil & gas

Developed by: CEO Water Mandate, the World Business Council on Sustainable Development, and WaterAid

Hotel Water Measurement Initiative (2016)

Primary Functions:

The Hotel Water Measurement Initiative (HWMI) is a methodology and tool to enable hotels measure and report on water use in a consistent way. It was developed by the International Tourism Partnership in partnership with KPMG and 18 global hotel companies. HWMI is free of charge and can be used by any hotel anywhere in the world, from small guesthouses to 5 star resorts.

Purpose: Measure & monitor (Operations) Efficiency & pollution (Operations) Understand water stress (Context) Assess value chain (Context) Water strategy (Strategy) Collective action (Engagement) Value chain engagement (Engagement) Provide sector-specific support
Scope: Corporate Facility / River Basin Value Chain
Type: Tools
Sectors: Hotels & tourism

Developed by: Hotel Water Measurement Initiative, International Tourism Partnership

Hotel Water Measurement Initiative Methodology & Tool (2016)

Primary Functions:

  • Allows hotel managers to calculate the amount of water used per occupied room (and per guest night, where data are available) and per area of meeting space per hour

Purpose: Measure & monitor (Operations) Provide sector-specific support
Scope: Facility / River Basin
Type: Tools
Sectors: Hotels & tourism

Developed by: International Tourism Partnership

The Water Network (2015)

Primary Functions:

  • Connect and share knowledge with water professionals from 185 countries
Purpose: Measure & monitor (Operations) Efficiency & pollution (Operations) Provide sector-specific support
Scope: Facility / River Basin
Type: Tools

Developed by: AquaSPE

Private sector and water supply, sanitation and hygiene (2015)

Primary Functions:

  • Learn how your company can engage in support of universal access to and use of WASH
  • Identify actionable to encourage catalytic forms of engagement between private sector organisations and institutions working on WASH
Purpose: Provide WASH (Operations) Collective action (Engagement) SDGs
Scope: Corporate
Type: Discussion Paper

Developed by: Overseas Development Institute

WASH in the Workplace Self-Assessment Tool (2014)

Primary Functions:

  • Assess the current status of access to safe WASH at the workplace in a given facility
  • Support decision-making regarding investments and priority actions
Purpose: Provide WASH (Operations)
Scope: Facility / River Basin
Type: Tools

Developed by: World Business Council for Sustainable Development

Water Risk Monetizer (2014)

Primary Functions:

  • Access actionable information to help businesses understand and quantify water-related risks in financial terms
Purpose: Measure & monitor (Operations) Understand water stress (Context) Water strategy (Strategy)
Scope: Corporate Facility / River Basin
Type: Tools

Developed by: Ecolab USA, Trucost

Exploring the Business Case for Corporate Action on Sanitation (2014)

Primary Functions:

  • Learn about the global sanitation crisis and how it undermines business viability
  • Determine steps your company can promote improved access to sanitation at the workplace and in nearby communities
Purpose: Provide WASH (Operations) Collective action (Engagement)
Scope: Corporate
Type: Discussion Paper

Developed by: CEO Water Mandate

International Water Stewardship Standard & Guidance (2014)

Primary Functions:

  • Commit to, understand, plan, implement, evaluate, and communicate water stewardship actions at facility-level
Purpose: Efficiency & pollution (Operations) Collective action (Engagement)
Scope: Facility / River Basin
Type: Guidance Tools

Developed by: Alliance for Water Stewardship

Water Efficiency Toolkit (2014)

Primary Functions:

  • Build your own program to reduce water and energy use in buildings—and save money in the process
  • Assess your company’s water efficiency and create visibility for water performance at facilities
  • Estimate water and financial savings from cooling tower or free-air cooling improvements
  • Define the unique water profile of your buildings
Purpose: Measure & monitor (Operations) Efficiency & pollution (Operations)
Scope: Facility / River Basin
Type: Tools

Developed by: Environmental Defense Fund, AT&T, Global Environmental Management Institute

Chemicals Management Module (2013)

Primary Functions:

  • Benchmark, establish, build, maintain and improve your chemicals management processes and thus reduce water pollution
Purpose: Measure & monitor (Operations) Efficiency & pollution (Operations)
Scope: Facility / River Basin
Type: Guidance
Sectors: Apparel

Developed by: Outdoor Industry Association

Local Water Tool (2012)

Primary Functions:

  • Quantify water-related impacts caused by facility
  • Quantify facility’s exposure to water-related risk
  • Identify helpful management response
Purpose: Measure & monitor (Operations) Understand water stress (Context)
Scope: Facility / River Basin
Type: Tools

Developed by: Global Environmental Management Initiative

Water Impact Index – WIIX (2012)

Primary Functions:

  • Quantify the impact of companies’ water use and wastewater discharge on local water resources in terms of quality, quantity, and scarcity/stress.
  • Given the technical nature of the tool, use of the WIIX requires some understanding of current conditions and expected changes in quality and quantity use.
Purpose: Measure & monitor (Operations) Water strategy (Strategy)
Scope: Facility / River Basin
Type: Tools

Developed by: Veolia Water, Growing Blue

Water Footprint Assessment (2012)

Primary Functions:

  • Inform “big picture” strategic planning
  • Identify at what stage within the value chain the water footprint is in a hotspot
  • Build awareness among public
Purpose: Measure & monitor (Operations) Understand water stress (Context) Value chain engagement (Engagement)
Scope: Corporate Facility / River Basin Value Chain
Type: Guidance Tools

Developed by: Water Footprint Network

Aqua Gauge (2011)

Primary Functions:

  • Evaluate (qualitatively) the maturity of your water management practice and determine how you might expand and improve those practices
  • Demonstrate good practice to investors
Purpose: Measure & monitor (Operations) Water strategy (Strategy) Stakeholder dialogue (Communication)
Scope: Corporate
Type: Tools

Developed by: Ceres

Collecting the Drops & Connecting the Drops (2007)

Primary Functions:

  • Build knowledge of water-related challenges at the facility-level, especially for companies just beginning to think about water stewardship
  • Create basic water management plans at the facility-levels
Purpose: Measure & monitor (Operations) Water strategy (Strategy)
Scope: Facility / River Basin
Type: Tools

Developed by: Global Environmental Management Initiative

Case Studies

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