Maturity Progression: Engagement
Region: Europe
Scope: Facility / River Basin

Case Study Overview:

This case study drawn from the CEO Water Mandate’s Guide to Water-Related Collective Action.


Suez Environnement, through its subsidiary, Lyonnaise des Eaux, provides water distribution and sanitation services to municipalities and industrial companies throughout France. The company provides water for 19 percent of the French population, and it collects and treats wastewater for 18 percent of the French population. As a water utility, Suez Environnement has made stakeholder consultations an intrinsic part of its business operations. Recently, the company shifted its core water distribution model from “selling volumes” to “selling value,” and thus its perspective on engaging interested parties throughout the watersheds in which it operates has evolved. Its focus has expanded from a small water cycle—the distribution and treatment system—to a large water cycle—including resource protection in the entire watershed where the company provides water services. Suez Environnement also developed 12 sustainability commitments, two of which speak directly to enhanced collaboration with a full range of watershed stakeholders:

  • “Commitment 10: Maintain an active dialogue with our stakeholders by regularly organizing conciliation meetings at relevant levels, in order to improve correlation between corporate strategy and the expectations of civil society.”
  • “Commitment 11: Become a key actor of local sustainable development by taking an active part in the economic and social life (employment, reintegration, etc.) of the communities in which we are present, and by acting as a partner for the local authorities in their sustainable development initiatives.”

Within the context of this new business model, Suez Environnement has sponsored and moderated efforts in several watersheds to convene a wide range of stakeholders to discuss water quality, water quantity, and overall watershed health. Among the stakeholders involved in these discussions were agricultural operators, a community not previously engaged by Suez Environnement. Initial discussions focused on an exchange of information, with a focus on the substantial monitoring data collected by Suez Environnement. This information pointed to the critical role that agricultural operations played in water quality of the affected watersheds, and identified a set of agricultural practices that could lower negative impacts on water quality. The success of these discussions led to the creation of an established consultative watershed stakeholder group, which focuses on joint advocacy efforts around aquifer recharge and watershed protections (such as buffer areas and mitigation banks) and on new monitoring tools such as Nitrascope™, an innovative system that monitors water resources. The engagement efforts with the agricultural community also led to the establishment of a joint venture company between Lyonnaise des Eaux and Terrena (France’s first agricultural cooperative). This new company, Onnova, seeks to find innovative solutions in response to the environmental needs of farmers and is focused on four types of services:

  • Water management for the agro-food industry, including providing support to manufacturers in their efforts to reduce their consumption throughout the entire water cycle;
  • Preservation and restoration of biodiversity in territorial development;
  • Assistance in water management for improved usage; and
  • Best uses of organic material.

19 Similar Case Studies Found: